terms of service

1. who we are and what these terms cover

ozeye (“ozeye”, “we”) is a Dutch sole proprietorship (eenmanszaak) owned by Mack Jupiter Maier, Bothaplein 1, 6814 AJ Arnhem, the Netherlands, KVK 42115615, VAT NL005505927B53. ozeye provides an AI gateway (“the Service”): an OpenAI-compatible and Anthropic-compatible API that routes requests to EU-hosted AI model providers, a web chat interface, mobile apps, browser notebooks, hosted web search, a model directory, presets, usage analytics and account management.

These terms apply to every use of the Service. A “consumer” is a natural person acting for purposes outside their trade, business, craft or profession; a “business customer” is anyone acting for such purposes, including a sole trader. Some sections apply only to consumers or only to business customers, as stated there.

You accept these terms when you create an account, and again each time you buy credits by ticking the box at checkout. The version you accepted at a top-up applies to that top-up. Our privacy policy explains how we handle personal data.

2. account and access

You must be at least 18 years old to create an account or buy credits. By creating an account you confirm that you are, and that the information you give us, including the country and customer type in your billing profile, is accurate.

You are responsible for keeping your API keys and login details confidential and for all activity under your account. Do not share API keys with unauthorised parties or put them in code that others can read. If a key may have leaked, revoke it in the dashboard.

Anonymous accounts (an account number instead of an email address) cannot be recovered. If you lose the account number and password, we cannot restore access to the account or its credits.

3. prices

Most models are offered by several providers. Each provider has a published price per unit for each model: per million input tokens, cached input tokens and output tokens, per second of audio, per million characters, or per image, depending on the model. A request is charged at the published price of the provider that serves it, including when a request fails over to another provider of the same model. Cached input tokens are charged at the provider’s cached input price, or at its input price where it has none. Hosted web search and page fetches have a fixed price per call. Published prices include ozeye’s margin; there are no other fees, subscriptions or seat charges.

Each model page lists every provider’s price. The pricing page and the models list show each model’s range, from the cheapest to the most expensive provider. The usage dashboard shows which provider served each request, and you can block providers in your account settings so they never serve your requests. Prices are shown excluding VAT; the pricing page has a switch to show them including VAT. Before you pay, the checkout always shows the total amount including VAT.

We may change prices with 30 days’ notice by email and on the pricing page. A new price applies to usage after it takes effect. Credits you already bought keep their euro value.

4. credits and payment

The Service is prepaid. You buy credits in euro (from €5 up to €1,000 per top-up, excluding VAT). Each request deducts its cost, at the price of the provider that served it, from your credit balance. Credits can be used only for the Service; they carry no interest and cannot be transferred to another account or exchanged for cash, except as set out in sections 6 and 7.

Credits never expire. Your balance stays available for as long as your account exists.

Card, iDEAL and Bancontact payments are processed by Mollie B.V. (Amsterdam, the Netherlands). Monero payments are processed by payment software that ozeye runs itself, to a one-time address. Credits are added once the payment is confirmed. If a payment is reversed or charged back, we deduct the corresponding credits and may suspend the account until the balance is settled.

Credits are consumed in the order in which they were added: the oldest credits are used first. Free or promotional credits we grant are not refundable.

5. VAT and who can buy

VAT is determined under EU place-of-supply rules from the customer type and country in your billing profile, which you confirm to be accurate. Consumers in the EU are charged VAT (Dutch VAT while ozeye’s cross-border consumer sales stay under the EU threshold, otherwise the VAT rate of your country). Businesses in another EU member state with a VAT number verified through VIES are reverse-charged. Card and bank top-ups by customers outside the EU are not charged EU VAT. A business without a VIES-verified VAT number is treated as a consumer for VAT and for the right of withdrawal.

For card and bank payments, the country of the payment instrument reported by Mollie is kept as evidence of your location and takes precedence over your declaration: if you declared a country outside the EU but pay with an EU payment instrument, VAT is applied to the amount paid at settlement, the net amount is credited and the invoice shows the VAT. If you do live outside the EU, contact support with proof of address and we refund that VAT.

Monero payments carry no location evidence and we collect none: every Monero top-up, including one by a customer outside the EU, is treated as a Dutch sale and includes 21% Dutch VAT, except a top-up by a business with a VIES-verified EU VAT number, which is reverse-charged.

Consumers living in the United Kingdom cannot buy credits, because ozeye does not collect UK VAT. Customers in the United Kingdom can buy only as a business with a VIES-verified EU VAT number.

An invoice is issued for every completed top-up and kept for seven years as required by Dutch tax law.

7. refunds

Outside the right of withdrawal, unused credits are not refundable, except in the following cases and wherever the law requires a refund:

• Account deletion (consumers). When you delete your account, or before you do, you can ask us to refund your remaining paid balance. We refund it, including the VAT paid on it, to the original payment method, or for Monero to an address you give us.
• Changed terms. If you do not accept a change to these terms, you can close your account before the change takes effect and receive a refund of your unused paid credits (section 13).
• Ending by ozeye. If we close your account or stop the Service without you being in breach of these terms, we refund your unused paid credits.
• Billing errors. If we charged a request incorrectly, we correct the balance.

Requests to support@ozeye.ai. Refunds are paid within 14 days of our confirmation.

8. acceptable use

You agree not to use the Service to:

• Violate applicable law (EU, Dutch, or the law of your own jurisdiction)
• Generate content that is illegal, harmful, defamatory, or infringes third-party rights
• Generate child sexual abuse material or other content prohibited under EU law
• Carry out any AI practice prohibited by article 5 of the EU AI Act (Regulation (EU) 2024/1689), such as manipulative or deceptive techniques that cause significant harm, social scoring, untargeted scraping of facial images, emotion recognition at work or in education, or biometric categorisation to infer sensitive characteristics
• Attempt to circumvent rate limits, usage caps, or security measures
• Reverse-engineer, probe, scan, or stress-test the Service without written permission
• Resell raw access to the ozeye API without a written agreement (building your own product on top of ozeye is allowed)
• Send automated traffic designed to degrade the Service or other users’ experience
• Use the Service to train competing AI models without explicit permission

If you build a chatbot, assistant or other system on ozeye that interacts with people or generates content, you are responsible for your own obligations under the EU AI Act, including the transparency duties of article 50: telling people they are interacting with an AI system, and marking or disclosing AI-generated or manipulated content where required.

Violations may result in rate limiting, suspension or termination. For serious violations (illegal content, abuse, fraud) we may report to the relevant authorities where the law requires or allows it.

9. data and privacy

ozeye does not store the content of your AI requests or the responses. See the privacy policy and the subprocessors list for what we do store and who processes your data.

If you use the Service to process personal data on behalf of your own customers, GDPR art. 28 requires a data processing agreement between your company and ozeye. Request one via our DPA page.

10. intellectual property

You retain all rights to the content you submit to the Service and the output you receive. ozeye claims no ownership of or licence to your content beyond what is needed to deliver the Service to you. AI-generated content may not be protected by copyright in every jurisdiction; you are responsible for how you use it.

ozeye’s own software, including the gateway, web interface and branding, is subject to the licences in our source repository. The Service may not be copied or rebranded without permission.

11. availability

ozeye routes requests to third-party AI providers and fails over between providers where possible. We cannot guarantee the availability or performance of any specific model or provider, and models can be added or removed from the catalog. AI output can be wrong, incomplete or biased; check it before you rely on it.

For business customers the Service is provided “as is”, without warranty, to the extent permitted by law. For consumers, this does not affect your statutory rights, including the right to a service that conforms to the contract. Business customers can request a separate service level agreement.

12. liability

To the extent permitted by law, ozeye is not liable for:

• Content generated by AI models, including its accuracy, bias or safety
• Interruptions caused by third-party providers
• Indirect, incidental or consequential damage, and loss of profits, data or goodwill
• Damage above the amount you paid to ozeye in the 12 months before the event that caused it

Nothing in these terms limits liability for intent or gross negligence (opzet of bewuste roekeloosheid), for death or personal injury, or any liability that cannot be limited under mandatory law, including consumer protection law.

13. termination and changes

You can close your account at any time in the dashboard or by emailing us. Your personal data is then deleted as described in the privacy policy. Consumers can ask for a refund of the remaining paid balance (section 7).

We may suspend or close an account for a material breach of these terms, after reasonable notice where possible.

We may update these terms with 30 days’ notice by email and in the product. If you do not agree, you can close your account before the change takes effect and receive a refund of your unused paid credits. Each top-up is governed by the version you accepted at checkout.

14. governing law and disputes

These terms are governed by Dutch law. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the law of the country where you live (article 6(2) of the Rome I Regulation).

Consumers may bring proceedings in the courts of the country where they live, or in the Netherlands. For business customers, the Rechtbank Gelderland (location Arnhem) has exclusive jurisdiction.

Please contact us first at support@ozeye.ai; most problems are solved faster that way.

15. company identification (colofon)

Under the Dutch Civil Code (BW 3:15d) and the Handelsregisterwet 2007 (art. 27/29), the following trader identification details apply to this website:

• Trade name: ozeye
• Legal form: Sole proprietorship (eenmanszaak), the Netherlands
• Proprietor: Mack Jupiter Maier
• Place of establishment: Arnhem, the Netherlands
• Address: Bothaplein 1, 6814 AJ, Arnhem, the Netherlands
• KVK number: 42115615
• VAT ID (BTW): NL005505927B53
• Email: support@ozeye.ai (see also the contact page)

Card, iDEAL and Bancontact payments are processed by Mollie B.V. (Amsterdam). Monero top-ups are processed on ozeye-operated infrastructure. Governing law and courts: see section 14.

contact

Support, withdrawals and refunds: support@ozeye.ai
Questions about these terms: legal@ozeye.ai
Privacy questions: privacy@ozeye.ai
Security disclosures: security@ozeye.ai